Re-Branding and Pink Elephants: Doesn't "Drury Inn" Need a Name Change?

 

                  (Source: St. Louis Hotels Today)

Trying my consumer's hat on for size this Labor Day, I'll ask the question: Would you pay good money and choose to stay a night or two in the hotel pictured above, without having a personal recommendation from a very, very good friend? 

Me neither, says my wife, for our family.

Did the name have anything to do with your decision? In other words, might you be leery of weary desk clerks, eerie hallways, and dreary rooms, at the Drury Inn?

We were. Sorry, Drury Inn.

But, with far more cheery sounding and well-known national hotel brands readily available like Courtyard, Crown Plaza, Hilton, Hyatt Regency, Westin, Sheraton, Hampton Inn, Residence Inn, and Holiday Inn (or, should I say, H?), do you really blame us for our uninformed theory?

Remember my family road trip this past summer that revealed a trend toward single letter chewing gum brands and a discussion of non-verbal logos that can stand alone? Well, on that same trip, driving through the heartland, along the various interstates we traveled, we noticed Drury Inn after Drury Inn, a hotel chain we had never encountered before. We stayed a few nights in downtown St. Louis, near the above-pictured Drury Inn, but we never had the interest or courage to take a closer look.

Actually my wife felt even more strongly about it than I did, she thought that the various Drury Inns we saw (from the outside) looked and sounded, well, quite dreary. Apparently we aren't the first to make the "dreary" word association with Drury Inn, especially among those who have expressed  online their rather negative experiences in spending nights and money (on the inside of one) (here, here, here, herehere, and here). One could say that deciding to use a name so easily a target for a hotel chain starts to make the resulting wounds look self-inflicted.

Sorry again, Drury Inn.

Recognizing the practice of many popular national hotel brands to select and adopt brand names that evoke feelings of comfort and pleasure (Courtyard, Holiday Inn, Days Inn, Sleep Inn, and Comfort Inn), I was left rather intrigued with the peculiar naming decision involving Drury Inn, at least enough to take a closer look online. Armed with a Wikipedia reference along with the hotel chain's website, I was surprised to learn, having never head of the brand before, that it has been around since 1973, it has 130 locations in twenty states, and it has won some awards too.

Now, while Mr. Drury, and other family members, might defend use of the family name based on the recognized success and longevity of their business, someone less emotionally attached to the surname might ask where the business would be with a better brand name for a hotel chain.

Perhaps this is a good time for Brand Introspection with Uncle Buck: As David Cameron's On Brands Blog teaches: "You need to know what your brand does well. You need to know where your brand disappoints. And to truly know those things, you need to take an honest look at your brand – how you see it and, of utmost importance, how others see it."

It is my understanding that re-branding and name changes are made "usually in an attempt to distance [the brand] from certain negative connotations of the previous branding." As you may recall, I previously have called for name changes and rebranding when a name (Redskins) or symbol (Chief Wahoo) offends, and that is certainly not the case with the Drury Inn brand name, but it seems to me, when a name actually detracts from the positive attributes of an underlying brand, isn't a name change or rebrand in order?

After all, doesn't any hotel chain need to pass the "'Where did you stay? Oh, we stayed at a Drury Inn . . . Oh, I'm so sorry, what was the name of the hotel? so we can avoid it on our next trip'" test?

Now, for Drury family members who might be leery of a name change, marketing expert Seth Godin notes, going all the way back to square one is underrated and "nicer than people expect." But, if you're still not convinced that Drury Inn should go back to square one with its name, what about a new tagline, as a compromise?

Drury Inn's current tagline apparently is: "The Extras Aren't Extra." Nice enough, but it ignores the pink elephant in the hotel room. The name too easily associates with a word that is a far distance from inviting or comforting, attributes of importance to those willing to spend money and a night away from home. Interestingly, some of the hotel chain's consumer champions appear to have spotted the pink elephant in the hotel room and are using it to the brand's advantage:

"Drury not dreary, but for the wayward and weary."

"This Drury Definately Not Dreary"

"Far from being the Dreary Inn."

Hoover's coverage even plays on the name: "Drury isn't dreary, but it is for the weary."

Here's my "consumer hat" suggestion for a new tagline: "Drury Inn, Everything But Dreary."

What is your recommendation?

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W H O, R U? Exposing Single-Letter Trademark Envy in Hotel Branding

Hotel chains appear determined to own single-letter trademarks anymore. Yes, the lodging industry appears headed toward serving up a regular bowl of alphabet soup you might say. Do you recognize any of these single letter hotel marks?  

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Mark ImageU Hotels & Resorts - Luxury Hotels in ThailandFree Clipart Picture of a Yellow Question Mark with a Black Outline

In case you're wondering, the inspiration for this post came from Holiday Inn's re-branding effort with the above H logo. A three-year re-branding effort that apparently started back in 2007, but has only recently shown itself in suburban Minneapolis. It got me thinking how Holiday Inn must have had single-letter trademark envy to move in this truncated direction because when I think of single-letter hotel brands, only W comes to mind (at least before starting this post). 

W Hotels has done a very nice job with its branding, it seems to me, especially with the recent remodel of historic Foshay Tower in downtown Minneapolis. It's interesting, however, that W seems unmoved by a host of others using and registering "its letter" in connection with other hotels, here (Wyndham), here (Woodfin), here (Chickasaw Nation), here (The Westbury in London), here (Watermark), and here (Willard), especially since Starwood, the owner of W Hotels, owns the letter W as a trademark without any type or style limitations. Perhaps W is unmoved because at least some of these appear to predate W, begging the question of how Starwood was able to register the letter W with no type or style limitations in the first place.

In addition, Holiday Inn is certainly not the only or the first with a hotel or plans for a hotel to think about truncating its name to the single letter H in a trademark and logo, see here (Hilton), here (Hersha), here (Hansa Urbana), here (Hearthstone), here (Haute), here (Heritage), and here (Heidi Klum).

Turns out, lots of other hotels have truncated their names into single-letter logos too, which makes me wonder about what the scope of their respective rights might be.

Having said that, some letters may not be well-suited for hotel branding at all. Given that hotels are routinely graded (typically on number of stars), I haven't checked, but I assume the letters B through D and F are available, for obvious branding reasons. And, sorry Gatorade, flanking the flunking or failing letter F, at least in Malasia, G appears taken, and Westin recently grabbed a stylized E, with Carlisle taking an interest in E too, not to mention Embassy Suites and its E.

As you may have guessed, Renaissance is not the only R out there in the hotel world (here (Ramada), here (Ravel), here (Regent), here (Registry), and here (Rockresorts)), but U Hotels & Resorts appears to be surprisingly unique, as does O Hotel. So, here we may have identified at least one caution for Oprah to consider carefully, down the road, in the event she sets her sights on extending her brand of O into the hotel industry.

Last, but certainly not least, as Gatorade must have learned when it truncated to G, blogged previously here, it is not easy to own a single-letter as a trademark, at least one that enjoys any meaningful scope.

Chief Wahoo ≠ Louis Sockalexis

Last week I blogged about how the Cleveland Indians could save some face by re-branding Chief Wahoo:

See full size image

Turns out there are some who believe that Chief Wahoo is a "tribute" to or the logo actually pays "homage" to Louis Sockalexis, who Baseball Almanac has reported to be professional baseball's first American Indian player. He apparently played for the Cleveland "Spiders" from 1897-99

Last night the Cleveland Indians came to town to play the struggling Minnesota Twins, and on my way home leaving downtown Minneapolis this evening I noticed a number of baseball fans heading toward the Metrodome adorned with Chief Wahoo logo-wear.

Funny thing, no one was wearing or carrying anything even remotely resembling Louis Sockalexis:

                                                                   Louis Sockalexis

OK, enough said on the "tribute" and "homage" rationales for keeping Wahoo.

"Chief Wahoo" Re-Branding Underway? A Painful Lesson on Saving Face

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A picture can say a thousand words; so does a face. The same is probably true of non-verbal logos, including the several federally-registered "Chief Wahoo" logos, shown above (all apparently still in use by the "Cleveland Indians" professional baseball team, according to their latest trademark filings).

So, what do they say to you?

My take? I can think of quite a few words to describe them, but none includes the word "honor," as is often the claim made by those in favor of keeping Native American mascots.

From my perspective, "Chief Wahoo" is the non-verbal equivalent of the Redskins racial slur that I blogged about last week.

Last month I blogged about Non-Verbal Logos That Can Stand Alone, and while "Wahoo" certainly can "stand alone" as a non-verbal logo, unlike the famous Nike Swoosh and McDonalds Golden Arches, "Wahoo" should simply "stand alone" in the corner of a dark closet with the door shut and locked.

More than a few have weighed in on the baseball team's controversial continued use of "Chief Wahoo": Here ("Mascot League Baseball"), here, here, here, here, here, here, and here.

It apparently took a Yankees fan to point out the "irony" of the "Cleveland Indians" signing a sixteen-year deal in 2008 to play ball in "Progressive Field" -- the re-named "Jacobs Field" (in favor of the well-known and deep-pocketed Cleveland-based insurance company).

In addition, now that the team has relocated spring training to a new ball park in Goodyear, Arizona, it appears the team is de-emphasizing the Chief Wahoo logo, in favor of the innocuous "I" script and "C" block logos, although the team spokesman maintains that "Chief Wahoo" is not being "phased out." Could the diminished use of "Wahoo" have anything to do with the fact that Arizona has more Native American residents than every other state besides California and Oklahoma? Could it be the team is trying to save a little face with a gradual phase out, or re-brand, if you will?

Finally, the team's MLB website shows a fairly sparse use of "Chief Wahoo," so why hang on at all?

Bottom line: If the team wants to save just a little bit of face, it ought to stop showing Wahoo's face altogether, period.

A Memorial Day Suggestive Branding Challenge

Memorial Day is another example of successful re-branding: Memorial Day apparently used to be called Decoration Day.

Although most appreciate and understand that this federal holiday since 1971 comes on the last Monday in May, there is a concern that "many Americans nowadays have forgotten the meaning and traditions of Memorial Day." It is more than a three-day weekend, it is a day to remember those who have died in military service for our country.

After you have paid your respects on this Memorial Day, I have a suggestive branding challenge for you, below the jump, if you're interested.

I got to thinking about the word MEMORIAL, and how my memory couldn't produce awareness of a single MEMORIAL brand, besides lots of different hospitals. When I took a closer look on the U.S. Trademark Office's on-line search-able database, the sense of my memory was validated in that the word MEMORIAL clearly is not a popular trademark term, only appearing in about 300 currently live trademark applications or registrations, and far fewer than this if medical/hospital services are excluded from the list. In addition, with only a few rare exceptions, the word MEMORIAL is never arbitrary or suggestive, but instead, generic or immediately descriptive of the goods or services covered by those applications and registrations.

Moreover, the most obvious Internet domain names seem to confirm how little this word is touched by any creativity in branding. Memorials.com sells on-line what you might imagine, memorials. Memorial.com contains sponsored links concerning, you guessed it, memorials.

Why won't creative naming consultants touch this word? What is it about the word MEMORIAL that seems to limit its trademark value to merely descriptive uses? Are there not more creative possibilities for using MEMORIAL as a brand name? Here's one suggestive example I came up with, what about MEMORIAL for insecticides, pesticides, or herbicides?

Now, recalling what you have already learned about the important distinction between descriptive and suggestive trademarks, here and here, what are some other kinds of goods or services that could be branded -- as suggestive, not descriptive -- under the MEMORIAL name?

"Re-Branding Madness in Washington" Overlooks Obvious: The Washington Redskins

Re-branding occurs all the time.

Re-branding occurs in business. Remember when Bell Atlantic became Verizon? Andersen Consulting became Accenture? How about when Philip Morris became Altria?  

Re-branding occurs in politics too. Just days ago, Judson Berger discussed a kind of "re-branding madness" consuming Washington, D.C. right now: "Terrorist attack is out. -- 'man caused disaster' is in." Our friends at Catchword Branding had a lot of fun with the political re-branding of Swine Flu.

Re-branding even occurs in the world of professional sports. Remember when the NBA franchise Washington Bullets became the Washington Wizards in 1997 out of concern that the Bullets name of some twenty-three years (1974-1997) had acquired "violent overtones".  How about the recent re-branding from the Seattle Supersonics to the Oklahoma City Thunder? Even the NFL has decided to recognize Cincinnati Bengal Chad Johnson's re-branding to Ocho Cinco.

Re-branding changes, according to Wikipedia, are "usually in an attempt to distance [the brand] from certain negative connotations of the previous branding." So, given the widespread meaning and understanding of "redskin" as "offensive slang" and that it is "used as a disparaging term for a Native American," given the pain the term has caused, and given that the team's helmets sport a Native American profile and not a certain variety of spud on them, why won't the Washington Redskins get on the re-branding bandwagon in our nation's capital? After all, even one of the attorneys at the same law firm hired by the team apparently has spoken out, read about the details here.

Instead, millions upon millions of dollars continue to be spent defending trademark registrations that never should have been granted in the first place under Section 2(a) of the Lanham Act, which forbids the federal registration of a trademark that "consists of or comprises matter" that "may disparage" persons or "brings them into contempt or disrepute".

John Welch over at the TTABlog did a thoughtful post earlier this week summarizing the history of the seventeen year old trademark case that I filed on behalf of seven prominent Native American leaders back in September 1992 (Harjo et al v. Pro-Football, Inc.), with the latest unfortunate ruling on appeal, here. Basically, in this latest and final ruling in the Harjo case, the D.C. Circuit Court of Appeals affirmed the D.C. District Court's ruling that even the youngest of the Native American Petitioners, Mateo Romero, had slept on his rights and not pursued the cancellation action soon enough after reaching the age of majority. He was twenty-six when he brought the cancellation action in 1992 and one of the registrations he challenged had only issued two years earlier in 1990.

In 1999, when I left the case, the Harjo Petitioners had prevailed on the merits and successfully argued to the Trademark Trial and Appeal Board (TTAB) that cancellation actions based on the "may disparage" language are rooted in "public policy" so a laches defense should not even be available or apply, here. Five years before ordering that the team's Redskins registrations be cancelled, the TTAB had wisely held in 1994 "there exists a broader interest -- an interest beyond the personal interest being asserted by the present petitioners -- in preventing a party from receiving the benefits of registration when a trial might show that [the team's] marks hold a substantial segment of the population up to public ridicule."

The good news, however, even in the face of the D.C. Circuit Court of Appeal's disappointing ruling on laches, is that there is a brand new generation of Native American Petitioners, led by Amanda Blackhorse, to make sure that a brand new similar case is actually and finally decided on the merits. In fact, doesn't this development demonstrate why the 1994 ruling that struck the team's laches (slept on rights) defense was correct in the first place? The fact that, as long as the offensive team name continues, there always will be new Native American Petitioners reaching the age of majority anxious to object shows that their cause of action is rooted in public policy, not some personal and individual right that might be waived by failing to act quickly enough.

Again, putting the legal issues aside, why doesn't the team do the right thing, as a responsible business, and hire a branding guru to engage in some serious and successful re-branding?

UPDATE: Supreme Court Requested to Review Washington Redskins Trademark Case.