Minneapolis Trademark Seminar March 4, 2010

An in-depth focus on arguably the most important trademark issue to brand owners and their trademark counsel. The seminar will focus on the many faces of trademark confusion, with a special focus on initial interest confusion, reverse confusion, survey evidence, and post-sale confusion theories.

Promises to be a good program, we hope you join us, special guests Ron Coleman and Nancy Friedman will be in town, and Paul Mussell from Wells Fargo, see here for the link on the Minnesota Continuing Legal Education website. See here for a pdf of the brochure, please check it out.

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G gets an F in the Courtroom: The Gatorade v. Powerade Case

              VS.          powerade-ad-ion4.jpg

 

Almost four months ago now, I blogged about the filing of the Gatorade v. Powerade false advertising and trademark dilution lawsuit, here. At the time, some called Gatorade's false advertising claims "dubious" and others chided Gatorade for biting Powerade's bait to file suit.

Advertising Age has now reported about the recent court ruling addressing Gatorade's request for an emergency preliminary injunction, here. For those of you who have been looking for a copy of the court's interesting 54-page decision, it is available, here.

As you will see, the Court's opening paragraph telegraphed its critical view of Gatorade's claims:

This is a case about an advertising battle between two major consumer products companies over one company's comparison of its beverage to human sweat. That company advertises its beverage by promoting its inclusion of certain electrolytes contained in sweat, and its competitor wants it to stop.

In short, G got an F in the courtroom. First, G failed to prove that any of the challenged statements were false or establish it was entitled to the requested emergency injunctive relief while the case works its way toward trial. Second, U.S. District Judge John G. Koeltl also found "frivolous" certain of G's arguments relating to alleged irreparable harm. Last, G appeared to frustrate the Court by ignoring it made similar advertising statements about its own Gatorade Endurance Formula product, as late as a week before filing suit against Powerade. The "pot calling the kettle black" never plays well in the courtroom. I wonder who is doing the sweating now.

Despite the failing grade, G apparently is claiming victory anyway because Powerade agreed to cease running the challenged comparative ads and stop calling Powerade "incomplete" during the pendency of the case. The problem with G's victory chant is that it had these concessions before the Court ruled on the preliminary injunction motion. By failing to simply gain Powerade's concessions on the record and moot the need for the Court's decision on the motion for a preliminary injunction, G pushed the Court for more, and, it appears, the strategy backfired, leaving G being found guilty of unclean hands.

Gatorade's false advertising claim challenged four specific Powerade advertising claims as being literally false:

  1. Powerade ION4 is "THE COMPLETE SPORTS DRINK" and "COMPLETE," while Gatorade is "INCOMPLETE" and "MISSING" "CRITICAL" electrolytes, namely, calcium and magnesium;
  2. Powerade ION4 "replenishes 4 critical electrolytes in the same ratio typically lost in sweat. Other sports drinks don't";
  3. Powerade describes calcium and magnesium as "critical" electrolytes; and
  4. Powerade's slogan "UPGRADE YOUR FORMULA. UPGRADE YOUR GAME."

Because Powerade agreed to at least temporarily stop calling G "incomplete" and not refer to it as "missing" anything, the Court considered those claims moot for purposes of the requested emergency injunctive relief and it was left to rule on G's remaining weaker claims. Indeed, the Court didn't break a sweat in concluding that none of the remaining challenged statements were literally false. While G is free, of course, to continue pursuing each claimed false advertising statement to a final conclusion, it cannot prevail on any of them without actually proving consumers were misled by submitting valid consumer survey evidence or some other kind of extrinsic evidence of actual consumer deception.

Trying to argue a meaningful difference between "the" and "a" got G nowhere with the Court. After recognizing that G had admitted Powerade is "a" complete sports drink, it ruled use of "the complete sports drink" phrase to be non-actionable puffery upon puffery "because consumers understand that the advertiser is not contending that the particular attribute or feature can only be found in its product."

Moreover, the Court found that G's initial and preferred strategy for dealing with the competitive threat from the new Powerade formulation simply was to compete, by removing the feared point of differentiation: adding calcium and magnesium to G's formula. But it scrapped this legitimate plan only after learning of a widespread commercial shortfall of calcium that would delay G's ability to get to market with an updated formula before Powerade's new ION4 sports drink.

Finally, the Court didn't lose a drop of sweat dispensing with G's false advertising claims because of G's unclean hands:

There is no question that [G's] conduct has a 'material relation' to the equitable relief that it seeks. [G] complains about [Powerade's] claims regarding the presence of calcium and magnesium in Powerade ION4, but it has made virtually identical claims about calcium and magnesium in its own Gatorade Endurance Formula. Courts in this Circuit and elsewhere have routinely found that a plaintiff's misconduct relates to the subject matter of its claims where, as here, the plaintiff has engaged in the same kind of behavior that it challenges.

[G] cannot, having jumped on the bankwagon of calcium and magnesium first, now jump off and claim that [Powerade] must get off too. Therefore, although [G] is not entitled to a preliminary injunction because it has not shown either a likelihood of irreparable injury or a likelihood of success on the merits, its own unclean hands also precludes the equitable relief of a preliminary injunction.

It is clear from the Court's opinion that G's lawyers knew about G's recent and prior history of touting calcium and magnesium in a sports drink prior to suing Powerade. Indeed, according to the Court's decision, they actually directed G's marketers to "purge its advertising -- including its website -- of positive references to calcium and magnesium. On or about April 16, 2009, [G] changed its website to remove the statement that calcium and magnesium are 'vital for proper nerve transmission and muscle contraction.'"

It's kind of hard to complain about the use of the word "critical" when you freely use the term "vital," right?

Internet Surveys -- Powerful Yet Perilous

Before the emergence of the Internet, there were two major conventional ways of doing intellectual property consumer surveys — mall intercept surveys and telephone surveys.   Mall intercepts work best for branded, consumer products where there is a visual element to be tested. They are moderately expensive and require some incentive. Telephone interviews are good for brand names, genericness studies or other types of research where the respondent does not need to view a visual. Most telephone research requires no incentives.

The Internet, in theory, combines the best of both worlds. Internet surveys not only permit the asking of verbal questions and recording verbatim answers, they also permit transmission of visual images such as products, labels, logos and packaging. Internet technology also permits sound transmission. Transmission costs are minimal with an e-mail blast of 5,000 names costing about $800 or $160 per thousand. (Typical mall costs are $30-$40 per interview). Unfortunately, there is no telephone book for e-mail addresses, and in order to use this medium you have to hook into a vendor that has large opt-in consumer panel data bases. By using opt-in panels, you will bypass all the SPAM filers and anti-SPAM on-line watchdogs. Moreover, you have an instant, real-time tabulation process.

One methodology I have recently used combines Internet with telephone. The Web is used to recruit, but the actual interview is administered over the phone. Visuals are used in that the respondent is required to access a Website and questions are based on what the respondent views on the site. For this type of research an incentive is needed. The real-time tabulation benefit is part of the Internet/Telephone hybrid method.

Another major plus with using on-line surveys is that, despite low response rates, research shows “conducting surveys on the web has proven to be just as effective as other methods, but if offers quicker turnaround, less biased responses, more representative sample and lower cost,” according to an April, 2005, Market Tool White Paper issued by San Francisco-based MarketTools, entitled “Why Online? New Benefits and Possibilities.”  The MarketTools White Paper goes on to report, “A number of studies have shown that data collected via the Web very closely matches data collected through other media.  A report in a study conducted for a MarketTools client in 2004 indicates: ”We compared the results of 90 concept tests. The results…indicate a very strong correlation between on-line and off-line scores.”

However, Internet surveys have their problems. For one thing, response rates are abysmal. This clearly is reflective of the high noise level in e-mail in-boxes. InfoUSA, a leading consumer panel name provider, reports the average consumer Internet survey produces a click-through rate of 0.5 to 1 percent and your average business-to-business survey produces a click-through rate of 0.5 to 2%. Also incentives are required. (Click through is the percentage of people who get the survey, open it and complete it.) Getting a sufficient number of responses is a pure “numbers game” based on your response rate. If your response rate is 2 percent and you need 200 completed interviews, you will have to send out 10,000 e-mails to obtain a valid number of responses. If your click-through rate is 1 percent it will require 20,000 e-mails.

Bounce-back rates are another problem. Consumers are fickle. They move and change e-mail addresses. Typical bounce rates for consumer e-mail surveys, according to InfoUSA, is 10 to 35 percent and typical bounce-back rates for business-to-business e-mail surveys are 2-8 percent. 

A far bigger problem is the respondents versus non-respondents dilemma. If 2 percent of a universe responds, what about the other 98 percent? To help rectify this problem, some kind of back-up or verification study might be needed, like a small mall intercept survey. Telephone would work if there isn’t a visual element to the survey. 

Any researcher will admit there is no such thing as THE perfect survey — or, for that matter, a TOTALLY useless survey. Every survey method has its pluses and minuses. The key is to understand the limitations of the survey method before embarking on the research effort.

By James T. Berger